Booking & Cancellation Policy
In order to reserve an appointment for you we ask for a £20 booking fee. This fee simply covers the overheads required for your appointment slot.
When we book an appointment for you, we commit that time and our resources to your treatment. This means that, if anyone else wants to book the same appointment time, we will be unable to do so and will have to offer them an alternative time. If you do not then attend that appointment and either do not tell us in advance or give insufficient notice, we are unable to allocate the time to someone else; however, we still have overheads and staff salaries to pay during the unproductive time.
To cancel or reschedule your appointment
We make appointments with the hope that you will attend at the agreed date & time to undergo your treatment; if you change your mind or work/other commitments prevent you from attending, we ask you to give us a minimum of 48 hours’ notice (excluding Sunday) so that we can reallocate your appointment slot to another customer.
Non-attendance (including late cancellation)
If you do not attend your appointment, or cancel later than the deadlines shown above, we reserve the right to retain your deposit.